Legal name:
Tokyo English Kids Adventure
TokyoXL

Address:
1-50-14 Oi, Shinagawa, Tokyo
SK Kousei Biru 5F
〒140-0014

Phone number:
+81 (0)80 7304 1414
Hours: 10:00–18:00 (excluding weekends and bank holidays)

Email address:
tokyoeaka@gmail.com

Head of Operations:
Jason Boor

Additional fees:
None

Exchanges and returns policy:
<Returns and exchanges requested by customers>
Items before shipping: You can cancel your order by pressing the Cancel button on the website.
Items after shipping: Unopened items can be refunded or exchanged for items of an equal or lesser value only if you contact the Customer Support Centre (insert phone number) within 10 days of the item being delivered. We do not accept returns or exchanges for items that have been opened.

Delivery times
Orders will be processed within three to five working days.
Products should be received within 7-30 days and are available as soon as you place your order depending on shipping method.

Accepted payment methods
Credit card

Payment period
Credit card payments are processed immediately, while local bank transfers must be sent within three days of the order date.

Price
Amounts listed on each product page